Shipping policy

Payment and dispatch

The following terms and conditions apply:

Domestic delivery (Germany) and countries: Austria, Australia, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Scotland, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Wels.

Shipping is available on request: Canary Islands, Balearic Islands, Cyprus

Dispatch costs (inclusive of legally applicable VAT) for end customers

Domestic deliveries (Germany):

  • Shipping costs flat rate of 5,90 EUR incl. VAT.
    From an order value of 129,00 EUR we deliver free of shipping costs.

Deliveries abroad:

  • For deliveries to Belgium, Denmark, Luxembourg, Poland, Czech Republic, Sweden, Slovakia, Slovenia, Hungary we charge up to 300,- EUR value of goods 12,90 EUR.
  • For deliveries to France, Spain, Italy
    we charge up to 129,- EUR value of goods 9,90 EUR
  • For deliveries to the Netherlands
    we charge up to 129,- EUR value of goods 7,90 EUR
  • For deliveries to Austria
    we charge up to 129,- EUR value of goods 10,90 EUR
  • For deliveries to Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania 
    we charge a flat rate of 12,90 EUR

  • From the above values of goods, we ship to the above countries free of shipping costs.

Shipping to Switzerland:

  • For deliveries to Switzerland we charge 9,90 CHF shipping costs.
  • Swiss customers pay their Swiss VAT of 8,1 % directly in our store.
  • Thereby there are no further costs for customs and import.
  • However, for German delivery addresses we do not refund the VAT.

Shipping to the United Kingdom:

  • Shipping is free for orders totaling 129£ or more.
  • For orders under 129£, a shipping fee of 14.90£ will be applied.
  • If you’re purchasing only membrane sets, a shipping fee of 3.90£ will be charged, which covers up to two sets.
  • UK customers will be charged a 20 % VAT directly in our store.
  • There are no further costs for customs and import.
  • We do not ship to Northern Ireland.

Shipping to Australia:

  • For deliveries to Australia, we charge 100 AUD shipping costs.
  • When importing, 10% import sales tax and any customs duties will be added.

Islands:

  • Canary Islands: 30 EUR shipping cost + approximately 12% import taxes and duties will be charged by customs upon arrival.
  • Balearic Islands: 12.90 EUR shipping cost (no further costs for customs and import).

Dispatch costs (inclusive of legally applicable VAT) for B2B companies

Domestic deliveries (Germany):

  • Shipping costs of 5,90 EUR incl. VAT. for each Package

Deliveries abroad:

  • Shipping costs of 9,90 EUR NET for each Package

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

  • Payment via credit card
  • Prepayment via transfer
  • Payment via Google Pay
  • Payment via Apple Pay
  • eps-Überweisung
  • Ideal
  • Bancontact
  • Shop Pay

via PayPal Checkout:

  • Payment via PayPal Express
  • Payment via credit card

Our bank account:

Sparkasse Essen
IBAN: DE76 3605 0105 0002 7941 62
BIC: SPESDE3EXXX

In case of questions, please contact us at the contact details mentioned in the Legal Notice.